Frequently Asked Questions (FAQ’s)

If you’re not completely satisfied with your Custom Tech Insert, let us know within 30 days of your purchase, and we’ll work to resolve your issue. If we can’t resolve it to your satisfaction, we’ll refund the purchase price of your Insert.

For the time being, we only sell within Australia. However, we’re just getting going and hope to be able to offer this in the  future. If you are interested in International Shipping, please let us know via our Contact Us page and we’ll let you know as soon as international shipping becomes available.

Custom Tech Inserts take between 7-14 days to manufacture, depending on production volumes.

ArmourCore Custom Tech Inserts are made from high-spec. Ethylene-vinyl Acetate.

At the moment we only offer Azurite Blue. However, we hope to offer more colour options in the future and are always keen to hear what people want. Please let us know what colour interests you via our Contact Us page.

Real good!

The dimensions for Large Tech Insert are: 600mm x 480mm x 45mm(H), with a +/-2mm tolerance.

The dimensions for Small Tech Insert are: 300mm x 480mm x 45mm(H), with a +/-2mm tolerance.

The minimum cut depth is 5mm.

The maximum cut depth is 40mm.

We can also cut through the ArmourCore Custom Tech Insert if you request this on your Template. Please refer to Step 8 of our Design Instructions for more details on how to request this.

A cut-out can be any size, so long as the edges of the cut-outs are less then 20mm from the edge of the ArmourCore Custom Tech Insert.

Our minimum width is 6.5mm.

Experience has taught us we can generally keep to within a 2mm tolerance. If our Design Instructions are closely followed and we receive a well-drawn Template, the tolerance can be less than 1mm. However, given the many variables involved with drawing outlines, pen thickness, taking photos of a template etc., this cannot be guaranteed. We do guarantee though, that if you’re not satisfied with your Tech Insert, we will do everything we can to resolve your issue.

Yes, as long as all the layouts in your Template fit within the Custom Tech Insert maximum dimensions, and meet the requirements in the Design Instructions, we can cut multiple layouts into an Custom Tech Insert. This effectively gives you multiple Inserts for the price of one!

Yes. We recommend that you leave at least 20mm between each item, and 20mm between items and the outer edge of your Custom Tech Insert. This allows room for Finger Holes and ensures items can be easily accessed from the Custom Tech Insert when you are using it.

When creating your Layout, you must leave at least 15mm between each item, and 15mm between each item and the outer-edge of each Perimeter.

The narrowest point we can cut to is 6.5mm.

In order to provide the most consistent results, we design the finger holes to best suit each layout. Our Finger-Holes are 20mm wide with rounded ends and may span across multiple cut-outs.  Each finger-hole is between 15mm and 25mm deep.

Unfortunately, we are not able to provide the option to design your own finger holes, unless you provide your own Vector file.

You don’t have to lay out your items if you’d prefer to draw them free-hand. If you believe you will be happier with the result by drawing the outlines without your items on the page, then that’s ok with us. Please just remember, the more accurate your Template, the better your result will be.

Due to limitations in the manufacturing process, their may be some slight variation in the design of your Custom Tech Insert. But rest assured, we will do everything we can to ensure the items you outlined on your Template can fit where you want them.

Unfortunately, in order to keep ArmourCore Custom Tech Inserts affordable, we are not able to accept revised Templates.

When you submit your order, we take that as your approval of your Template’s design. In order to keep ArmourCore Custom Tech Inserts affordable, we are not able to offer any further approval.

At the moment, due to technical limitations, we can only sell one Custom Tech Insert per order through our website. If you’d like to place an order for five or more Inserts, please go to our Contact Us page and let us know what you’re trying to achieve, and we’ll work with you to make it happen.

If you’d like to do that, please go to our Contact Us page and let us know what you’re trying to achieve, and we’ll work with you to make it happen.

Yes! If you have the Vector file that will produce exactly what you want, and it fits within the max dimensions of the ArmourCore Custom Tech Insert you’ve selected, then we are happy to produce your block using your Vector file. When ordering, please add a note in the Notes field to let us know that’s what you want. You will also have to attach the file three times during checkout (due to a website limitation).

Suitable file formats include: .pdf, .dxf, .dwg

Please also note, we will still have to do some processing to your Vector file in order to conform it to our production processes, so unfortunately we are not able to offer a discount for using the Vector files. You will however, get an ArmourCore Custom Tech Insert that perfectly matches your Vectors.